Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Podcasting since 2024 • 27 episodes
Happy to Help | A Customer Support Podcast
Latest Episodes
The Role of AI in Customer Support with Conor Pendergrast
How should customer support teams use AI without losing the human touch? Priscilla Brooke sits down with customer success expert Conor Pendergrast to explore the evolving r...
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Season 2
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Episode 6
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43:36
Journey Mapping the Customer's Experience with Stacy Sherman
Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful?In this episode, Priscilla welcomes Doing CX Right host and customer exper...
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Season 2
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Episode 5
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40:58
Balancing Inbox Coverage and Support Projects with Chase Clemons
We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses s...
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Season 2
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Episode 4
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57:34
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How to Build and Maintain an Effective Knowledge Base
A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actual...
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Season 2
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Episode 3
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46:22
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Communicating Effectively with Developers and Tech Support
We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experie...
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Season 2
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Episode 2
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1:04:44
Fan Mail
I am really loving this podcast! I feel inspired to be more intentional about having empathy, patience, and being a manager of one throughout my work day. -Walter M.
Jacksonville, Florida
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